Public Services Librarian (20 hours) Job at City of Plano in Plano

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Job Details

The hiring range is $27.80 - $34.75 per hour, depending on qualifications.

Overview

Under general supervision, the Public Services Librarian possesses a commitment to life-long learning, delivers customer service, and responds to the needs of the community by providing educational opportunities and access to information and library resources.

Distinguishing Characteristics

This is the entry-level classification in the Public Services Librarian series that follows diversified procedures and implements processes to accomplish end results, within guidelines. Immediate supervision is available upon request. This class is distinguished from Public Services Librarian, Senior in that the latter is a higher-level class in the series that performs more complex technical, investigative, and supervisory duties requiring a higher level of knowledge and skill.

Examples Of Essential Job Functions

• Demonstrates excellent internal and external customer service in all interactions with respect, responsiveness and professionalism
• Communicates effectively across work teams and with the public through active listening, writing and speaking
• Listens to understand, and respond with sensitivity and inclusivity of varying viewpoints; navigates critical conversations with respect and diplomacy
• Provides respectful, efficient instruction and assistance to patrons in the use of facilities, equipment, services, technology, and other resources; aids in locating library resources and services; answers reference questions and offers reader advisory; instructs patrons using library programs and technologies
• Supports a safe and welcoming environment for patrons and staff by addressing patron complaints and concerns; administers Plano Public Library (PPL) and City of Plano (COP) policies and procedures to maintain building safety for staff and patrons
• Assumes leadership role in the absence of management
• Actively participates in program content creation and delivery; applies expertise and knowledge of community needs; participates in community outreach events
• Aids in collection development, maintenance, and management in partnership with Library Technical Services staff
• Demonstrates professional leadership and project management skills by engaging in PPL committees, initiatives and special projects
• Exhibits a commitment to the foundations of librarianship by understanding and applying the precepts of intellectual freedom; articulates the value of library services to the community
• Processes library materials, patron holds, library card applications and fee payments
• Supports library building technology according to library and city standards
• Pursues professional development opportunities through participation in local, state, or national library associations; acquires new skills by attending conferences, webinars, and continuing education courses; demonstrates adaptability by responding quickly to changing ideas, responsibilities, expectations, and strategies
• Regular and consistent attendance for the assigned work schedule is essential

Marginal Duties

Minimum Qualifications

Knowledge of : Basic library functions and practices; reference techniques and materials; community demographics and needs such as early childhood development and adult learning methods.

Skill in : Effective workplace communication, including verbal, written, and active listening skills; professional level reference and research; providing guidance and instruction to others; demonstrating initiative, effective judgment, professional leadership, and flexibility; navigating and using a variety of technology, software, and digital tools; prioritizing work and managing time effectively; collaboration and forming effective relationships for team-based work.

Education : Master’s degree in Library Science and / or Information Science accredited by the American Library Association required.

Experience : Library experience preferred. Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

Licenses and Certifications : None.

Physical Demands and Working Conditions

Work is performed throughout the library. Standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 30 pounds, or heavier with the use of proper equipment. Employees work in an office environment with moderate noise levels, controlled temperature conditions, and some exposure to dust / mites. Employees may interact with upset staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures.

Equal Employment Opportunity

Equal Opportunity Employer - EOE / M / F / V / D

Open positions are subject to close without notice.

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