Field Service Engineer PET-CT / NucMed, NH / CT / NY

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Overview

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations across the US, Canada, the UK and parts of Europe, we aim to increase patient access to healthcare services by reducing costs and empowering medical professionals to make smarter decisions for their healthcare business. This position is a field-based role supporting the Northeast region (New Hampshire / Connecticut / New York) with potential regional travel; it is described as a home office-based position.

Responsibilities

• Perform skilled, technical, and advisory work in the installation, repair, maintenance, and calibration of diagnostic and / or imaging devices or systems.
• Collaborate with radiation physicists to perform quality assurance testing and calibration.
• Train medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems.
• Travel to regional customer locations to install, service, and support equipment.
• Analyze, troubleshoot, and repair imaging equipment using established tests and measurement techniques.
• Discuss pending installations, new construction, repairs, preventive maintenance, de-installations and recalls with internal and external resources.
• Install units and provide in-house customer product and unit training.
• Perform scheduled maintenance, calibrations, and modifications per procedures, specifications, and codes.
• Document service activities, prepare training documentation and installation certifications as required by the company and regulatory agencies.
• Maintain knowledge of service software and respond to Support Services when calls are dispatched; schedule service responses to meet contractual obligations.
• Submit service reports and Preventive Maintenance documents within established guidelines; manage expense reports and part orders as needed.
• Coordinate with Product Support Specialist, Area Service Manager and Sales Team on customer contacts and issue resolution.
• Contribute to retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility.
• Adhere to ISO13485 requirements relevant to Field Service Engineers and participate in ongoing education and training to maintain current technical aptitude.
• Provide on-call coverage on a rotating basis as needed.

Qualifications

Work Environment & Travel

EEO Statement

Probo Medical is committed to equal employment opportunity for all applicants and employees regardless of race, creed, color, religion, sex, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.

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