Senior Engagement ManagerProtagona • Dallas, TX, US
Senior Engagement Manager
Protagona • Dallas, TX, US
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job_description.job_card.job_descriptionAt least 3 years of experience in the technology industry, managing projects through a full lifecycle, ideally within a service delivery / consultancy environment At least 3 years of hands-on Agile experience, acting as Scrum Master Extensive knowledge of project management disciplines, methodologies, best practices, and tools Customer-facing consulting experience or experience delivering technology services projects Familiarity with cloud technologies, software development, networking infrastructure, data, and / or security Technical background (software development / engineering, database / system design, IaaS) Self-starter with results oriented, proactive management approach Ability to learn on the job quickly and desire to develop expertise in AWS Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
Job Description
Job Description
The Professional Services team delivers a wide range of cloud projects for clients and business partners. As a key contributor to the technical delivery team, a Senior Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery and will be responsible for managing multiple complex cloud projects concurrently. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to the Senior Engagement Manager’s role.
Responsibilities
- Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
- Identify, mitigate, or escalate delivery risks and issues
- Provide regular status updates to stakeholders, maintain effective communication with leadership to keep them aware of critical issues and action plans
- Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
- Build and maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery
- Develop domain and technical knowledge to understand implementation details and concepts in order to facilitate conversations with stakeholders
- Maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery
Desired Skills & Experience
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Engagement Manager • Dallas, TX, US
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