Cafe Supervisor

Layla & Ringo’s is Chicago’s reliable, modern bodega serving a high-end collection of coffee, freshly made meals, pantry essentials, and bespoke gifts. The residents of River North, Old Town, and Gold Coast know it as their second kitchen, favorite café, and trusted corner market all in one.

We’re seeking a  Cafe Supervisor  to help lead daily operations and support our team and management. This role is hands-on : you’ll be on the floor with the team while also guiding the flow of service, handling guest needs, and keeping the café and market organized and efficient. The supervisor is a key part of setting the tone for each shift — ensuring things run smoothly, guests feel looked after, and the team has the support they need. The Cafe Supervisor works directly with the General Manager to ensure operational excellence. Previous restaurant experience is a plus. Retail and Market management a plus.

Operational Hours :   7am–7pm, Monday–Sunday

Location :  914 N Well St., Chicago IL 60610

Key Responsibilities :

Lead and motivate team members on shifts, including task delegation (cleaning, line duties, opening / closing duties), on-the-spot feedback, and training

Create an energetic, coffee-forward environment that excites both the team and guests

Support and model personnel policies, labor laws, and safety procedures

Ensure all security and operational procedures are executed (safe handling, opening / closing protocols, etc.)

Execute seamless transitions between opening, mid, and closing shifts

Deliver warm, genuine guest experiences and resolve guest concerns with care

Manage the line efficiently and lead by example, especially in coffee preparation and café operations

Uphold standards for product quality, with a special focus on coffee excellence

Jump in and work the line as needed, particularly in coffee and beverage service

Maintain all food safety, cleanliness, and organizational practices

Control food and beverage costs, labor, waste, and cash handling during shifts

Count cash drawers and complete accurate daily cash handling procedures

Help train new team members and reinforce best practices.

Monitor product quality, inventory levels, and presentation standards.

Assist with retail setup, restocking, inventory, and merchandising to keep displays inviting and well-stocked

Qualifications / Skills :

• General barista knowledge including but not limited to semi-automatic espresso machine operation, dialing in espresso, general knowledge of coffee drinks & builds

Great communication skills with the ability to connect effectively with guests and peers

Able to stay calm and problem-solve in a busy environment.

Reliable, organized, and attentive to detail.

Flexible availability, including weekends.

A natural leader who is a strong team player and can coach, inspire, and train others

Excellent multi-tasking and attention to detail

Be able to work in a standing position for long periods of time (up to 8 hours)

Able to lift 50 lbs

Education and / or Experience :

Minimum of 2 years barista experience

Benefits & Perks :

Compensation :

Required Skills

Leadership

Conflict Resolution

Customer Service Orientation

Team Management

Task Delegation

Training and Development

Operational Knowledge

Attention to Detail