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IT Desktop Support Technician

IT Desktop Support Technician

AOM INFUSIONArlington, TX, US
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Job Description

Job Description

TITLE : Desktop Support Technician

REPORTS TO : Director, Information Technology

EMPLOYMENT STATUS : Fulltime

JOB SUMMARY

The Desktop Support Technician under direction of the Director, Information Technology supports, maintains, and evaluates computer networking and telecommunication systems; installs, configures, and maintains all end user devices on the networks; performs other related duties as assigned.

REQUIREMENTS

  • Education :
  • Associate degree or above in computer science, information systems, or related field
  • Prior experience working on a Helpdesk, in IT, or similar technical function.
  • Experience :
  • Excellent organizational and communication abilities.
  • Advanced decision making and problem-solving skills.
  • Excellent problem-solving and troubleshooting skills.
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • A process improvement mindset.
  • Software maintenance and testing capability.
  • Basic knowledge of networking principles and operating systems.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-service focus.
  • Collaborative mindset.
  • Hands-on problem-solving ability.
  • Fulltime Employment :

40hrs per week. Work week is Monday thru Friday

  • Schedule determined by supervisor.
  • Must be willing to travel.

    • JOB RESPONSIBILITIES

  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Consults with users to determine appropriate hardware and software needs.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability by testing computer components.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions.
  • Participate in the IT after hours on call rotation.
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    Desktop Support Technician • Arlington, TX, US

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