Support Technician III

A company is looking for a Support Tech III to provide customer support and troubleshoot software issues.

Key Responsibilities

Answer and process customer calls, providing timely resolutions and educating customers on product use

Document customer interactions and manage ongoing issues while supporting advanced skillsets and mentoring fellow team members

Draft knowledgebase articles, create training content, and participate in special projects as needed

Required Qualifications

Typically 4 or more years of related experience

High School education, vocational training, and / or on-the-job training

Advanced knowledge of HSPS Dental Software(s) or equivalent

Basic knowledge of computer hardware, operating systems, database structure, and networks

Bachelor's degree preferred