Practice Secretary

Practice Secretary

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

The Practice Secretary plays a crucial role in supporting the delivery of services to patients and staff through a range of clerical and reception tasks. As the first point of contact, you will utilize exceptional customer service skills to greet patients, manage walk-ins, and facilitate smooth operations within the practice. Reporting to the Clinical Coordinator, this is a per-diem position.

Essential Duties and Responsibilities :

• Greet patients and staff in a professional, respectful manner, addressing their needs and concerns.
• Consistently provide outstanding customer service, making patients feel welcomed and valued.
• Maintain a positive attitude and use communication devices appropriately.
• Demonstrate teamwork through self-direction and self-motivation; solve problems independently or seek assistance when necessary.
• Check out patients in the computer system, enter follow-up, referral, and X-file appointments as needed.
• Review After Visit Summary instructions with patients and print additional labels when required.
• Prepare charts and perform other opening / closing procedures as needed.
• Use computer systems to schedule, cancel, and confirm appointments, request records, print information, manage X-file appointments, and communicate via email or staff messages.

Qualifications and Requirements :

Pay : Hourly rate starts at $20.00 up to $27.00 based on experience

EEO & Accommodation Statement : NeighborHealth is an equal employment / affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and / or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement : According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement : NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.