Talent.com
Retail Associate

Retail Associate

Ross StoresWyncote, PA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Retail Associate

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

Essential Functions

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise / brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
  • Competencies

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution
  • Qualifications and Special Skills Required

  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Physical Requirements / ADA

  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts : Ability to regularly push, pull and lift more than 20 pounds.
  • Supervisory Responsibilities

    None

    Disclaimer

    This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

    serp_jobs.job_alerts.create_a_job

    Retail Associate • Wyncote, PA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Full Time Store Associate

    Full Time Store Associate

    AldiBuddtown, NJ, United States
    serp_jobs.job_card.full_time
    As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Associate

    Retail Associate

    FanaticsPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    At Fanatics Commerce, we're more than just a leader in licensed sports merchandise we're a team united by a relentless passion for our fans and a commitment to innovation.We live by our BOLD Leade...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Associate, Philadelphia

    Retail Associate, Philadelphia

    The Black TuxPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    Retail Associate, Philadelphia.Welcome customers in-store and provide an exceptional, personalized experience for their formalwear needs. Conduct fitting appointments, ensuring customers find the pe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Francesca'sPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    Stylist Position At Philadelphia Premium Outlet.We offer a creative and friendly environment with plenty of opportunity for advancement. Our inclusive brand reflects our people and commitment to the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Ollie's Bargain OutletMedia, PA, US
    serp_jobs.job_card.part_time
    Job Category : Store Operations.Requisition Number : RETAI047496.Join our team and live the Ollie-tude! (Ollie's Core Values). Associates are expected to be supportive and work together.How do I treat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    P / T Retail Store Associate - Gloucester Premium, 6107, Blackwood, NJ

    P / T Retail Store Associate - Gloucester Premium, 6107, Blackwood, NJ

    AdidasBlackwood, NJ, US
    serp_jobs.job_card.part_time
    At Adidas we have been challenging the status quo for over 70 years and we're not done yet.We are calling all Store Associates who don't accept what "was" or what "is," but those who want to create...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Associate

    Retail Associate

    Ross StoresPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Associate

    Retail Associate

    Duluth Trading CoKing Of Prussia, PA, US
    serp_jobs.job_card.full_time
    A successful Retail Store Associate will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    SkechersBlackwood, NJ, US
    serp_jobs.job_card.full_time
    Sales Associate (Product Specialist) At Skechers.We offer a casual and creative atmosphere where, for over 30 years, Skechers has been renowned for its lifestyle, performance, accessories, and appa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Best BuyPlymouth Meeting, PA, US
    serp_jobs.job_card.full_time
    As a Retail Sales Associate, you will be the face of Best Buy for customers who visit our stores.We will train you with the skills and knowledge you need to confidently recommend the right tech pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    2020 CompaniesQuakertown, PA, US
    serp_jobs.job_card.full_time
    On behalf of our client, NRG, we are looking for Retail Sales Associates with enthusiastic personalities to join our team of Energy Pros. Bring your potential, and we will maximize it.Promote servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Associate, King of Prussia

    Retail Associate, King of Prussia

    The Black TuxKing Of Prussia, PA, US
    serp_jobs.job_card.full_time
    Retail Associate, King Of Prussia.We're here to help people look their best and feel confidentfor big days and everyday.We design and manufacture modern formal wear with an incredible fit by sourci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Stores - Risk Associate

    Retail Stores - Risk Associate

    Aritzia LPKing Of Prussia, PA, US
    serp_jobs.job_card.full_time
    Our Enterprise Risk Management department is responsible for minimizing loss while respecting people, brand and operations. With a special focus on merchandise security, our Risk Associate supports ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Floor & Decor HoldingsSpringfield, PA, US
    serp_jobs.job_card.full_time +1
    This role has a minimum base pay from $15.Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to com...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Seasonal Retail Associate

    Seasonal Retail Associate

    Columbia SportswearBlackwood, NJ, US
    serp_jobs.job_card.full_time
    With over 430 retail stores worldwide, our associates are essential to our business.From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Store Associate

    Retail Store Associate

    Savers / Value VillagePhiladelphia, PA, US
    serp_jobs.job_card.full_time +1
    Job Title : Retail Store Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate (King of Prussia)

    Retail Sales Associate (King of Prussia)

    AritziaKing of Prussia, PA, US
    serp_jobs.job_card.part_time
    The mission of the Retail team is to deliver world-class client experiences.Join our high-performance Retail team as we deliver Everyday Luxury to the world. Were proud to offer industry leading wag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Retail Sales Associate (PT)

    Retail Sales Associate (PT)

    New BalanceCherry Hill, NJ, US
    serp_jobs.job_card.full_time
    New Balance Retail Sale Associate.Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    PumaPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards. Through effective customer service, individual performance c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Associate

    Retail Associate

    TradeJobsWorkforce08075 Riverside, NJ, US
    serp_jobs.job_card.full_time
    In this role, the Retail Associate, where you will support returns and exchanges in a timely manner, manage simple records and enter information accurately, and handle orders, shipments, and basic ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30