Customer Support Representative

Job Description

Job Description

Circadia Health is a healthcare technology company that has developed the world's first FDA cleared contactless remote patient monitoring system and AI-powered early detection system. Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. We're monitoring over 30,000+ patients daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Prior experience in healthcare is a big plus, but not required. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.

Position Description

As a Customer Support Representative , you’ll be an integral part of our frontline operations—ensuring exceptional service and operational continuity for our patients, partners, and internal teams. This is a highly dynamic role that combines customer service, administrative coordination, and light technical follow-up in a mission-driven, fast-paced environment. You’ll be the first point of contact for incoming calls, play a critical role in the consent process, and act as a key contributor in maintaining the uptime and performance of our devices across facilities.

This role is ideal for someone who is highly organized, empathetic, tech-savvy, and thrives in environments where no two days are the same. You'll work closely with clinical, customer success, and technical teams to ensure a seamless experience for all stakeholders.

Key Responsibilities

• Serve as the first point of contact for inbound calls to the office
• Contact patients and / or their Power of Attorneys (POAs) to obtain verbal consent for services in a professional and compassionate manner
• Track and follow up on offline devices, coordinating with facility staff and internal teams to ensure quick resolution
• Perform proactive outreach to support consent completion and device compliance metrics
• Document all interactions clearly and accurately in internal systems
• Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution
• Support broader Customer Success and Operations teams with administrative and support tasks. May include light troubleshooting of technical issues from customers
• Assist with other administrative and support tasks as needed to ensure smooth day-to-day operations

Qualifications

Why Join Circadia?

Benefits

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.