Appointment Coordinator

Job Description

Job Description

Job Title : Appointment Coordinator

Reports To : Director of Patient Access

GENERAL SUMMARY OF DUTIES :

This team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned. Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.

Essential Job Functions :

• Promptly answer the telephone using positive and clear communication
• Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance)
• Work closely with billing team for insurance eligibility, and insurance referral requirements
• Schedule appointment – triage patient problem and schedule with appropriate UOI physician
• Review appointment date, time, location, and provider name with caller
• Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.)
• Remind caller of cancellation / no-show policy
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Efficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkers
• Collaborate and develop strong professional relationships with the Administrative Assistant team members
• Additional duties as assigned by the Manager to meet department needs

Requirements :