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Help Desk Level 2

Help Desk Level 2

Two95 International Inc.Cherry Hill, NJ, US
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Title – Help Desk Level 2

Position – Fulltime

Location – Cherry Hill, NJ

Salary - $Open (Best Possible)

Requirements

Responsibilities :

  • Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
  • Ensure proper documentation, notification, and escalation of all incidents.
  • Communicate with clients by phone, email, and in person.
  • Troubleshoot and resolve system hardware and software problems.
  • Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.

Required Skills :

  • 3 years related work experience or BS in Information Systems or related field.
  • Must exhibit a clear, friendly, professional phone manner.
  • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
  • Microsoft Windows Desktop Operating Systems
  • Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
  • Experience with Microsoft Office 365.
  • Must have reliable transportation.
  • Must be able to physically lift and move existing and new PC system components.
  • Experience with VMWare and Hyper-V would be a plus.
  • Experience working at a Managed Service Provider would be a plus.
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    Help Desk • Cherry Hill, NJ, US

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