Victim Advocacy Manager

Description

About YWCA South Hampton Roads

YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women's organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 11,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

About the Position

Under general supervision of the Survivor Services Director, responsible for the overall supervision and management of the YWCA SHR Victim Advocacy Program and staff.

ESSENTIAL DUTIES

The essential functions include, but are not limited to the following :

• Recruits, interviews, trains, manages, and evaluates YWCA SHR Victim Advocate staff, volunteers, and interns
• Monitor the performance of Victim Advocates, interns, and volunteers and provide coaching, guidance, and instruction to facilitate continual improvement in client-centered service delivery
• Build a highly capable and engaged workforce by creating a continuous learning-orientated work environment
• Facilitate regularly scheduled Victim Advocacy staff meetings, provide and plan for continuing education opportunities
• Serve as staff back-up according to the weekly rotation schedule
• Maintain communication with Crisis Services Program Director to discuss the management of the department, including department needs, client care, and performance of Victim Advocates, interns, and volunteers
• Compile grant reports and ensure advocacy data integrity
• Maintain client case records within the electronic case management system and any data / grant management software as required by the agency and in accordance with guidelines, policy, and procedure
• Serve as department staff back-up according to the weekly rotation schedule
• Prepare and deliver educational programs to allied professionals, community members, and volunteers
• Serve as a backup to provide advocacy and court accompaniment services during legal proceedings, during law enforcement interviews, at local college campuses, at emergency rooms, at local jails, at magistrate offices, and during forensic exams to primary and secondary victims of interpersonal violence
• Work collaboratively with direct service staff, law enforcement units, Commonwealth Attorney's, and Victim Witness staff to provide trauma-informed comprehensive services to YWCA SHR / Norfolk Family Justice Center clients while maintaining YWCA SHR confidentiality
• Provide crisis intervention counseling, advocacy, information, and referrals to clients
• Attend community coordination meetings as assigned
• Attend staff meetings, volunteer in-service training, and attend related professional activities
• Performs other duties as assigned

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

Other Requirements

Skills and Competencies

CORE VALUES

The Victim Advocacy Manager is expected to model the YWCA SHR Core Values :

WORKING CONDITIONS : Work is performed in a typical office environment with a high standard of confidentiality.

SUPERVISORY RESPONSIBILITIES : This position provides supervision and direction to the Victim Advocacy Services Program staff, interns, and volunteers. This includes general coaching and mentoring, annual performance reviews, goal creation and tracking, timesheet review, new staff onboarding and 90-day review and training as necessary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

COMPENSATION

This position offers a salary range of $48,000 - $55,000 that is based on experience, and includes a comprehensive benefits package that includes health, vision, and dental insurance, 17 paid holidays, vacation, sick leave, retirement and other benefits.

We actively welcome all candidates from a wide range of backgrounds who have to fulfill this role - regardless of compensation history. This is a full-time, exempt position.

START TIMEFRAME

Position will be open until filled.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS

YWCA SHR is an Equal Opportunity Employer. ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

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