HR Assistant Benefits Specialist-Remote

Job Title : Benefits HR AssistantJob Description

Overview

Join the My HR Live Support (MHLS) Benefits team and contribute to making a positive impact on employees! The MHLS team offers HR assistance by delivering accurate, consistent, and timely responses to inquiries via phone, chats, and HR cases. As a Benefits HR Assistant, you will be the initial point of contact for employee-related inquiries, providing comprehensive case management services. This includes financial, health, and internal reviews to ensure compliance with benefit plans. Your role is crucial in fostering trust with employees by delivering precise information and resolving issues.

Responsibilities

• Serve as the first point of contact for employee-related inquiries and provide holistic case management services.
• Assist employees with financial, health, and internal reviews to ensure compliance with benefit plans.
• Take ownership of employee contacts and ensure each case is resolved with high problem-solving and customer service standards.
• Build customer trust through empathetic and personalized conversations, adjusting case management plans as needed.
• Manage workload effectively to meet SLAs and productivity goals.
• Use critical thinking and judgement to balance process adherence with employee needs.
• Resolve inquiries by referring to documentation and escalate when necessary.
• Respond to employee-impacting issues during benefits events, ensuring proper communication and documentation.
• Consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.

Essential Skills

Additional Skills & Qualifications

Work Environment

This position is 100% remote, providing a flexible working environment where you can make a significant impact in Benefits administration within a large corporate setting.

Job Type & Location

This is a Contract position based out of Wyoming, Wyoming.

Pay and Benefits

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 28, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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