Director - Customer Success (Co-Pay)

Job Description

Doceree is the leading Global network for HCP-only programmatic messaging , reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.

We are a Series B start-up backed by top VCs : Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?

What you’ll Do

Co-pay by Doceree is a game-changing solution that enables pharmaceutical brands to seamlessly activate, manage, and optimize their affordability programs directly within the HCP workflow. Powered by the industry’s largest structured database of co-pay and affordability offers, it provides real-time access to savings information at the point of prescription – empowering providers to support patients when it matters most. With a unified view for all stakeholders, Co-pay by Doceree turns affordability into a strategic, measurable lever for brand performance – driving better access, adherence, and patient outcomes.

As the Director – Customer Success (Co-Pay) , you will own relationships with our largest pharma clients, leading the end-to-end execution of brand-direct co-pay programs. From onboarding through activation, performance reporting, and renewals, you’ll play a critical role in ensuring client success and driving business growth.

• Serve as the primary point of contact for all co-pay program activations , client onboarding , and internal coordination
• Manage strategic relationships across multiple brands, ensuring alignment, adoption, and satisfaction
• Deliver performance reporting and insights , turning data into actionable recommendations
• Partner with Sales to drive renewals , identify upsell opportunities , and expand accounts
• Collaborate cross-functionally with Product, Engineering, Data, and Strategy teams to ensure flawless execution
• Oversee onboarding and configuration of new programs on the co-pay platform
• Champion long-term client retention, engagement, and program expansion

Who You Are

Benefits

At Doceree, we know that our Company’s strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.