VP Customer Solutions

VP Customer Solutions

ID

2025-1541

Category

Technology

Position Type

Full Time

Remote

Yes

Summary of Position

The VP Customer Solutions is a senior commercial and technology leader responsible for shaping CTM's end-to-end solution design strategy across major customer opportunities, verticals, and global partnerships. This role bridges technology and business strategy, translating client challenges into scalable, profitable, and differentiating solutions that protect and grow CTM's revenue globally

This leader works across regions with Sales, Account Management, Product, Engineering, and Operations teams to assess customer requirements, evaluate solution options, and design business cases that align technology, process, and service delivery. The focus is on strategic opportunities where CTM's technology and operational model must be tailored or extended to meet unique customer or market needs.

Engages directly with C-suite executives, procurement and technology leaders across enterprise clients and prospects to understand their goals and challenges, facilitating consultative discussions that uncover underlying requirements beyond standard RFPs. Ensures CTM's solutions are commercially viable, operationally scalable, and strategically differentiated across markets, while mitigating risk from unknown technology or labor costs

Schedule / Shift

Standard

Responsibilities and Duties

Strategic Engagement

Partner with global and regional Sales and Account Management leaders to define and deliver tailored solutions for strategic or complex customer opportunities including new market segments CTM is evaluating.

• Participate in bid / no-bid assessments to ensure proposed solutions are strategically aligned and commercially viable.
• Lead customer-facing consultations to identify needs, challenges, and value opportunities that extend beyond stated RFP responses.
• Develop business cases for proposed solutions that articulate ROI, scalability, and resourcing requirements.

Solution Design and Governance

Cross-Functional Leadership

Industry and Market Insight

Required of all CTM Positions

Education and Experience

Knowledge, Skills, and Abilities

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click https : / / www.dol.gov / general / topic / discrimination to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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Pay Range

USD $110,000.00 - USD $180,000.00 / Yr.