Service Dispatch Coordinator

Service Dispatch Coordinator

We are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be responsible for matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery.

Key Responsibilities :

• Handle inbound calls, schedule appointments, and manage technician assignments.
• Maintain strong communication via phone and email to ensure efficient coordination.
• Oversee dispatch operations for designated territories, ensuring proper personnel allocation.
• Preplan and confirm maintenance schedules, including emergency responses for existing clients.
• Process and respond to general dispatch emails, ensuring timely updates.
• Maintain accurate job records and update scheduling databases.
• Provide administrative support and coordination for technician workflow.

Skills and Requirements :