Bilingual Client Success Manager- Legal Customer Services in Austin, TX
Corporate Immigration AttorneysDallas, TX, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionBA or MA degree are preferred. Excellent English writing skills. Strong attention to detail. Outstanding client service skills. A high degree of self-motivation and ability to work independently under tight deadlines. Demonstrated professional demeanor. Excellent multitasking and time management skills. Mandarin-speaking highly preferred 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Full job description
This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.
Job Responsibilities
- Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
- Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
- Interacting with clients and handling clients’ queries and complaints in a timely manner.
- Place USCIS service request calls.
- Handle premium processing forms.
- Answer client messages in the case management system (CMS), subject to attorney approval.
- Mail notices to clients as requested.
- Prepare cover letter and mailing duplicate RFE pkg to USCIS.
- Other Admirative duties as assigned.
Requirements
Benefits
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Legal Manager • Dallas, TX, US
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