Field Support Engineer

Job Description

Job Description

Come and work as a field support engineer at of the largest global medical technology companies in the world. Advancing the world of healt is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of medical and tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

We are currently seeking a Field Support Engineer in the Dallas, TX. Regional area. The Field Support Engineer will provide in depth technical and customer support of our suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities :

Deliver world class customer service and problem resolution skills at new and existing client sites.

Cultivate positive customer relations by responding to complaints / inquires in a collaborative, supportive, and professional manner.

Instruct customers in the operation and daily maintenance of our suite of pharmacy automation products.

Respond within SLA requirements to break / fix service requests.

Collaborate with regional and national service team members to identify and resolve complex problems.

Periodically assist Product Implementation Team with installation of new automation.

Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.

Periodic travel outside of the local region and overnight stays may be required.

Weekend and holiday coverage as well as occasional overtime may be required.

Skills and Experience :

Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required.

Proficient knowledge of Microsoft Office is required.

Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.

Knowledge of setup and use of routers and switches.

Ability to locate and edit configuration and XML files within a file structure.

Understanding of ghosting and re-imaging processes.

Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems.

Proficiency with digital multi-meters and voltage / amperage testers.

Qualification : High School diploma

3-5 years of experience in a field service role

Work Environment and physical demands :

This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance.

Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations.

Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion.

Must be able to carry, lift and push / pull up to 50 pounds frequently and up to 100 pounds occasionally.

Must be able to stand up to 10-12 hours a day on occasion.

Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.

Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected.

We prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Why Join Us?

A career with us means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

Full-time

Benefits - Full

Relocation Assistance Available - Possible for ideal candidate