Product Support Associate

A company is looking for a Product Support Associate (Remote).

Key Responsibilities

Provide timely and professional technical support to customers via phone and chat

Troubleshoot and resolve software-related technical issues, escalating complex problems as needed

Document customer interactions and collaborate with internal teams for product improvements

Required Qualifications

High school diploma or equivalent required; associate degree or equivalent workforce experience preferred

Proven experience in a technical support role within a customer-focused environment

Demonstrated knowledge of troubleshooting methodologies for software and hardware

Ability to maintain confidentiality and handle sensitive customer information with integrity

Progression to production may be contingent on the successful completion of training