Intake Director- Personal Injury Law Firm

Job Description

Job Description

Salary : $70,000 / year

About Us :

We are a fast-growing personal injury law firm dedicated to delivering outstanding client service and achieving exceptional results. Our team is passionate about advocating for injured individuals and guiding them through every step of the legal process. We are seeking an experienced Intake Director to oversee and optimize our intake department, ensuring every potential client receives compassionate, efficient, and professional service.

Position Overview :

The Intake Director will lead and manage the firms intake operations, supervising a team of intake specialists, and developing strategies to maximize conversion rates from initial inquiry to signed client. This role requires a strong balance of leadership, process management, and client-focused communication. The ideal candidate is highly organized, analytical, and motivated to improve systems and results.

Key Responsibilities :

• Oversee and manage the intake team, including hiring, training, scheduling, and performance evaluations.
• Ensure all potential clients receive prompt, professional, and empathetic communication.
• Develop and implement best practices, scripts, and workflows to improve efficiency and client conversion.
• Monitor and analyze key performance metrics (calls, leads, conversion rates) and provide regular reports to firm leadership.
• Collaborate with marketing and case management teams to align strategies and improve lead quality and follow-through.
• Handle escalated intake matters and ensure compliance with all ethical and professional standards.
• Continuously identify opportunities to improve client experience and streamline intake processes.

Qualifications :

Compensation & Benefits :

How to Apply :

Interested candidates should submit their resume and a brief cover letter highlighting relevant experience and leadership achievements.