Contract IT Support Engineer 2nd Shift

Overview

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers a trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients (including 93% of the Fortune 100) and 32,000 employees across 28 countries, RRD transforms customer touchpoints into meaningful moments of impact.

Position : Contract 2nd shift IT Support Engineer – Columbus, OH

Hours : Monday–Friday, 4 : 00 pm – 12 : 00 am

Responsibilities

• Provides support across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, and requests related to the endpoint fleet.
• Communicates effectively about technical topics and explains solutions in both technical and nontechnical terms; delivers first-class customer service.
• Build, install, and maintain endpoints (PCs & MAC) in accordance with IT standards; perform routine maintenance.
• Maintain and troubleshoot issues related to Windows and MAC endpoints; prioritize problems by severity, urgency, and business impact.
• Provide remote support to other facilities as part of daily responsibilities; mentor peers through knowledge sharing and guidance.
• Collaborate with enterprise support teams and outside vendors to resolve problems or issues.
• Work with Microsoft Active Directory; SCCM experience is a plus.
• Manage local LAN architecture and components in compliance with enterprise standards.
• Coordinate asset moves, installs, upgrades, removals, and configurations through the change management process.
• Support wireless networks, servers, network and peripheral devices related to desktop infrastructure in accordance with department standards.
• Maintain service levels and adhere to department guidelines and corporate policies; log and track interactions (incidents, change tickets, etc.) in the ITSM toolset.
• Maintain asset records throughout the lifecycle of endpoints and conduct routine audits to ensure policy and regulatory compliance.
• Perform other duties and participate in special projects as assigned.

Qualifications

Additional Information

Salary range for this role is $30.00 to $38.00 per hour. All employment offers are contingent upon successful completion of pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability / veterans.

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