Order Processing Specialist

About the Role :

We are seeking a detail-oriented and highly organized Order Processing Specialist to join our client's team. In this role, you will be responsible for managing the end-to-end order lifecycle—from receiving and verifying customer orders to coordinating fulfillment and ensuring timely delivery. The ideal candidate is proactive, accurate, and thrives in a fast-paced environment where communication and problem-solving are key.

Key Responsibilities :

Accurately enter and process customer orders into the ERP / CRM system.

Review purchase orders for accuracy, pricing, product availability, and compliance with company policies.

Coordinate with sales, warehouse, logistics, and finance teams to ensure smooth order fulfillment.

Monitor order status and proactively update customers regarding delays, backorders, or changes.

Generate invoices, shipping documents, and other order-related reports.

Resolve discrepancies related to pricing, inventory, or shipping in a timely manner.

Maintain accurate records of customer interactions, orders, and transactions.

Support process improvements to streamline order management and enhance customer experience.

Qualifications :

2+ years of experience in order processing, customer service, logistics, or a related administrative role.

Strong attention to detail with excellent organizational and multitasking skills.

Proficiency with Microsoft Office Suite (Excel, Outlook, Word); experience with ERP / CRM systems preferred (SAP, Oracle, NetSuite, etc.).

Excellent communication skills, both verbal and written.

Ability to work independently and collaboratively in a team environment.

Strong problem-solving skills with a customer-focused mindset.

Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.