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Catering Event Manager
Catering Event ManagerRita's Catering • Everett, MA, US
Catering Event Manager

Catering Event Manager

Rita's Catering • Everett, MA, US
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Job Description

Job Description

Events Catering Manager

Location : Rita’s Enterprises Inc. – Everett, Massachusetts

Position Summary

The Events Catering Manager is responsible for the planning, coordination, and flawless execution of all catered events for Rita’s Enterprises Inc. This role requires hands-on leadership, exceptional organizational skills, and the ability to oversee every detail from client inquiry through post-event follow-up. The manager serves as the central liaison between clients, the culinary team, operations, vendors, and on-site staff to ensure that each event reflects Rita’s reputation as New England’s premier gourmet catering and hospitality company.

Mandatory Requirement : Applicants must have a minimum of 3+ years of proven experience in catering and event management, preferably in a high-volume or high-end hospitality environment.

Key Responsibilities

Client & Sales Coordination

  • Serve as the primary point of contact for clients, managing all communication from initial inquiry through event completion.
  • Conduct consultations to assess client needs (guest count, menu preferences, budget, dietary restrictions, venue logistics, etc.).
  • Develop and present detailed proposals, event packages, and banquet / event orders (BEOs).
  • Ensure timely approvals and maintain positive client relationships.

Event Planning & Logistics

  • Oversee event schedules, timelines, and checklists to guarantee efficient setup, service, and breakdown.
  • Coordinate all event logistics including menus, rentals, staffing, décor, equipment, transportation, and venue requirements.
  • Ensure each event is executed to Rita’s standards of quality, professionalism, and guest satisfaction.

    • Menu & Service Design

  • Collaborate with the culinary team to customize menus based on event type and client preferences.
  • Determine appropriate service styles (buffet, plated, stations, passed hors d’oeuvres, etc.).
  • Guarantee all menu items are prepared, transported, and presented to the highest standards.

    • Staff Leadership & Management

  • Recruit, schedule, train, and supervise catering staff including servers, bartenders, and on-site supervisors.
  • Provide clear direction to event staff, delegate responsibilities, and ensure professional conduct.
  • Foster a positive and efficient work environment while maintaining high service standards.

    • Vendor & Supplier Relations

  • Establish and maintain relationships with vendors for rentals, floral, décor, AV, and other event needs.
  • Negotiate contracts, secure competitive pricing, and confirm timely delivery of goods and services.

    • Financial Management

  • Prepare detailed cost estimates, budgets, and invoices for events.
  • Track and control food, labor, and equipment costs to ensure profitability.
  • Monitor deposits, payments, and reconcile accounts post-event.

    • On-Site Event Supervision

  • Lead on-site setup and breakdown; monitor timelines and staff performance.
  • Troubleshoot last-minute issues (weather, delivery delays, guest accommodations).
  • Ensure guest satisfaction and provide solutions for any service concerns.

    • Quality Assurance & Compliance

  • Enforce health and safety standards, including food safety, sanitation, and allergen protocols.
  • Ensure compliance with Massachusetts state and local regulations, alcohol service policies, and company policies.
  • Conduct post-event evaluations and submit reports to improve future operations.

    • Qualifications & Requirements

  • Mandatory : Minimum of 3+ years of experience in catering and event management (corporate, social, or hospitality settings).
  • Bachelor’s degree in Hospitality Management, Business, or related field preferred, but equivalent experience will be considered.
  • Proven success in planning and executing events of varying sizes (50–1,000+ guests).
  • Strong leadership and team management skills with experience supervising event staff.
  • Excellent organizational, problem-solving, and multitasking abilities.
  • Professional written and verbal communication skills; ability to manage client relationships effectively.
  • Financial acumen : capable of budgeting, cost control, and revenue tracking.
  • Proficiency in Microsoft Office Suite and catering / event management software.
  • Flexibility to work evenings, weekends, and holidays as required by event schedules.
  • Ability to lift up to 30 lbs. and remain on feet for extended periods.

    • Key Competencies

  • Leadership & Teamwork : Ability to inspire and manage diverse teams in high-pressure environments.
  • Customer Service Excellence : Commitment to exceeding client and guest expectations.
  • Adaptability : Calm and resourceful when handling unexpected challenges.
  • Attention to Detail : Ensures accuracy and quality in all aspects of event execution.
  • Financial Responsibility : Balances creativity with budgetary discipline.

    • Performance Metrics

  • Successful execution of events on time and within budget.
  • Client satisfaction and repeat business / referrals.
  • Profitability and efficiency of catered events.
  • Staff performance, retention, and service quality.
  • Reduction of errors, complaints, and service issues.

    • Compensation & Benefits

  • Competitive salary based on experience
  • Performance-based bonuses tied to event success and profitability.
  • Health, dental, and vision insurance options.
  • Paid time off and holiday pay.
  • Employee meals during shifts.
  • Opportunities for advancement within Rita’s Enterprises Inc.
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