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Need Technical Support Analyst 2 - Local to Richmond, VA

Need Technical Support Analyst 2 - Local to Richmond, VA

Vinsys Information Technology IncRichmond, VA, United States
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Hope you're doing well. We have an open position for a Technical Support Analyst 2 . see the details below and let me know your interest. If interested, pl. Share a copy of your resume to hr@vinsysinfo.com along with your salary / rate expectations and the best time to reach you.

Role : Technical Support Analyst 2

Client : DGS - State of Virginia

Location : Richmond, VA (Onsite) Need candidate within 2hrs drivable distance to Richmond

Job ID : 777729

Interview Mode : In Person Only

Top Technical Skills

  • Helpdesk Support & Ticketing Systems
  • Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
  • Hardware & Software Troubleshooting
  • Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
  • Telecom & Mobile Device Management
  • Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
  • Application Installation & Configuration
  • Experience installing and configuring software applications across various systems.
  • Inventory & Asset Management
  • Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

  • Customer Service & Communication
  • Strong ability to communicate technical information clearly to non-technical users across all staff levels.
  • Team Collaboration
  • Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
  • Problem Solving & Escalation Management
  • Capable of resolving issues independently and escalating appropriately when necessary.
  • Reporting & Documentation
  • Prepares weekly reports and maintains detailed documentation of support activities and procedures.
  • Training & User Support
  • Provides training and guidance to end users and staff on IT systems and processes as needed.

    • Skills Required :

  • Telecommunications skills (POTS lines, VoIP, and cell) Nice to have
  • A / V Systems Support Nice to have
  • Helpdesk Accurately log and resolve tickets. Serve as a point of contact and escalate when necessary Required, 2 years of experience
  • Customer Oriented and Team Player Required, 3 years of experience
  • Computer diagnostics and remediation Required, 3 years of experience
  • Strong ability to effectively communicate Required, 3 years of experience
  • Additional duties as needed Required

    • Questions :

  • Question 1 : Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
  • Question 2 : Please list candidate's email address.
  • Question 3 : What city and state is your candidate currently located?
  • Question 4 : Does your candidate understand and agree to interview and work on site in person?
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