Operator, Customer Success

Customer Success And Support Operator

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more all designed for providers & administrators to focus on what matters most : providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to the Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are in need of operators to assist with general Customer success and support operations. As a trusted partner, you will guide and monitor usage, address challenges, and foster strong relationships to ensure customer satisfaction, retention, and growth.

We're looking for an operator who can drive operational excellence behind the scenes. This is a high-visibility role with broad ownership, perfect for someone who thrives at the intersection of customer-facing relationship management and data-driven operations.

Hybrid role based in Mountain View, CA.

In-office on Monday, Wednesday, Friday.

10 : 00am - 6 : 30pm.

$20.00-$30 / hr

What You'll Do

• Serve as the primary long-term point of contact for customers, developing strong, trusted relationships with clinicians, administrators, and IT stakeholders.
• Own and track the long-term success of your customers via OKRs, such as % of WAUs, % of renewals, and % of invoices paid.
• Conduct regular check-ins and strategic reviews to align on goals, share progress, and identify new opportunities.
• Demonstrate and promote the latest features and capabilities, ensuring customers are up to date on the latest and greatest and see the increasing lifetime value of using Scribe.
• Partner with implementation teams to ensure a smooth transition from deployment to active product use.
• Conduct tailored training sessions and create resources to empower customers to maximize the product's value.
• Monitor product usage and proactively engage with customers to drive adoption and identify potential barriers to success.
• Act as the voice of the customer internally, sharing insights and feedback with product, engineering, and leadership teams to drive continuous improvement.
• Address customer concerns and resolve issues in a timely and professional manner, collaborating with support and product teams as needed.
• Manage the renewal experience and proactively identify and manage renewal risks.
• Partner with Finance to ensure invoices are paid on time.
• Escalate critical challenges appropriately while keeping customers informed of progress.
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
• Mentor junior team members and facilitate knowledge sharing across the organization.

What You Have

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.