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Front-of-House (FOH) Lead

Front-of-House (FOH) Lead

HOMETOWN COFFEE & JUICEGlencoe, IL, US
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Job Description

Job Description

Description : Front-of-House Lead

Role Summary

The FOH Lead is the on-shift captain for guest experience and service flow. You’ll set the pace during rushes, coordinate between the kitchen, barista bar, smoothie station, and runners, and ensure every handoff is fast, accurate, and friendly—consistent with Hometown’s standards for hospitality and quality.

Key Responsibilities

1) Shift Leadership & Flow

  • Run pre-shift huddles; assign and rotate stations (cashier, runner, expo, barista support) based on volume and team strengths.
  • Manage the expo during peak periods; monitor ticket times, prioritize pickups, and keep the line moving with calm, clear communication.
  • Oversee online / app order staging and guest pickup so dine-in and digital orders move smoothly in parallel.
  • Maintain line-of-sight to the dining room and pickup shelves; anticipate bottlenecks and re-deploy support before issues escalate.

2) Guest Experience & Hospitality

  • Model warm, genuine hospitality; greet, engage, and guide guests through the menu (coffee, juices, smoothie bowls, toasts, salads, sandwiches).
  • Ensure allergy notes, modifiers, and special requests are captured and executed correctly; double-check tickets before release.
  • Own guest recovery with prompt, professional solutions when something isn’t right.

    • 3) Team Coaching & Development

  • Onboard and cross-train FOH teammates (runner, cashier, expo) and reinforce standards with real-time feedback.
  • Foster a supportive, learning-first environment that reflects Hometown’s commitment to mentorship and growth.

    • 4) Quality, Cleanliness & Safety

  • Uphold sanitation and FOH cleanliness standards; keep guest areas, expo counter, and runner zones stocked and spotless throughout service.
  • Promote food safety and allergen awareness; ensure utensils, labels, bags, and disposables are organized for speed.

    • 5) POS Accuracy & Cash Handling

  • Operate the POS with precision; orders, discounts, modifiers, payments, and end-of-shift cash outs per policy.
  • Audit receipts and resolve order discrepancies quickly to protect speed and accuracy.

    • 6) Inventory & Merchandising (Front-of-House)

  • Maintain par levels and presentation for cups, lids, napkins, utensils, grab-and-go items, and pastry case; escalate low stock proactively.

    • Qualifications

  • Experience : 1+ year in a FOH lead / supervisor or key-holder role in café / fast-casual or similar high-volume setting (preferred).
  • Technical : POS proficiency; comfortable with discounts, modifiers, and multi-channel order flow (in-store + app / online).
  • Menu Knowledge : Enthusiasm for coffee, juice, and Hometown’s daytime menu offerings; quick to learn ingredients and setup.
  • Certifications : ServSafe Food Handler or Allergen certification a plus (or willingness to obtain).
  • Soft Skills : Clear communicator under pressure; collaborative, organized, and calm with strong guest-recovery instincts.
  • Physical : Able to stand / walk for long periods and move efficiently during rushes; lift and carry up to [30–40] lbs as needed.
  • Availability : Morning / daytime shifts with weekend / holiday coverage within operating hours (7 a.m.–5 p.m.).

    • Pay & Benefits

    Compensation : $12-$15 hourly + $6-$10 extra per hour in tips. (Part-time positions available).

    Perks & Culture : Paid breaks, free meals on every shift, flexible scheduling, and a supportive environment with mentorship and growth opportunities.

    EEO Statement

    Hometown Coffee & Juice is an Equal Opportunity Employer, committed to diversity and inclusion.

    Líder de Front-of-House (FOH)

    Resumen del Rol

    El Líder de FOH es el capitán en turno para la experiencia del cliente y el flujo del servicio. Serás quien marque el ritmo durante las horas pico, coordinando entre la cocina, la barra de café, la estación de batidos y los runners, asegurando que cada entrega sea rápida, precisa y amable, en línea con los estándares de hospitalidad y calidad de Hometown.

    Responsabilidades Clave

    Liderazgo de Turno y Flujo

  • Dirigir reuniones previas al turno; asignar y rotar estaciones (cajero, runner, expo, apoyo de barista) según el volumen y las fortalezas del equipo.
  • Gestionar la estación de expo durante los picos; monitorear tiempos de ticket, priorizar entregas y mantener la línea en movimiento con comunicación clara y calmada.
  • Supervisar la preparación y entrega de pedidos en línea / app para que los pedidos en el local y digitales fluyan en paralelo sin problemas.
  • Mantener visibilidad del comedor y estantes de recogida; anticipar cuellos de botella y reasignar apoyo antes de que surjan problemas.

    • Experiencia del Cliente y Hospitalidad

  • Modelar hospitalidad cálida y genuina; saludar, interactuar y guiar a los clientes a través del menú (café, jugos, bowls de batido, tostadas, ensaladas, sándwiches).
  • Asegurar que las notas de alergias, modificadores y solicitudes especiales se registren y ejecuten correctamente; revisar tickets antes de liberarlos.
  • Resolver problemas del cliente con soluciones rápidas y profesionales cuando algo no esté bien.

    • Entrenamiento y Desarrollo del Equipo

  • Capacitar y entrenar de manera cruzada a los compañeros de FOH (runner, cajero, expo) y reforzar estándares con retroalimentación en tiempo real.
  • Fomentar un ambiente de apoyo y aprendizaje que refleje el compromiso de Hometown con la mentoría y el crecimiento.

    • Calidad, Limpieza y Seguridad

  • Mantener los estándares de saneamiento y limpieza en FOH; mantener áreas de clientes, mostrador de expo y zonas de runners abastecidas y limpias durante el servicio.
  • Promover la seguridad alimentaria y la conciencia sobre alérgenos; asegurar que utensilios, etiquetas, bolsas y desechables estén organizados para la rapidez.

    • Precisión en POS y Manejo de Efectivo

  • Operar el POS con precisión; pedidos, descuentos, modificadores, pagos y cierres de turno según la política.
  • Auditar recibos y resolver discrepancias rápidamente para mantener la velocidad y exactitud.

    • Inventario y Merchandising (Front-of-House)

  • Mantener niveles adecuados y presentación de vasos, tapas, servilletas, utensilios, artículos para llevar y vitrina de pastelería; informar proactivamente sobre bajo stock.

    • Calificaciones

  • Experiencia : 1+ año en un rol de líder / supervisor FOH o encargado en cafetería / comida rápida o entorno similar de alto volumen (preferido).
  • Técnico : Dominio de POS; cómodo con descuentos, modificadores y flujo de pedidos multicanal (en tienda + app / en línea).
  • Conocimiento del Menú : Entusiasmo por el café, jugos y las ofertas del menú diurno de Hometown; capacidad para aprender rápido ingredientes y montaje.
  • Certificaciones : Certificación ServSafe Food Handler o de alérgenos es una ventaja (o disposición para obtenerla).
  • Habilidades Blandas : Comunicador claro bajo presión; colaborativo, organizado y calmado con fuertes instintos para la recuperación del cliente.
  • Físico : Capacidad para estar de pie / caminar por períodos prolongados y moverse con eficiencia durante las horas pico; levantar y cargar hasta [30–40] lbs según sea necesario.
  • Disponibilidad : Turnos matutinos / diurnos con cobertura de fines de semana / feriados dentro del horario de operación (7 a.m.–5 p.m.).

    • Pago y Beneficios

  • Compensación : $12-$15 por hora + $6-$10 adicionales por hora en propinas. (Posiciones de medio tiempo disponibles).
  • Beneficios y Cultura : Descansos pagados, comidas gratis en cada turno, horarios flexibles y un ambiente de apoyo con oportunidades de mentoría y crecimiento.

    • Declaración de Igualdad de Oportunidades

    Hometown Coffee & Juice es un Empleador que ofrece Igualdad de Oportunidades, comprometido con la diversidad y la inclusión.

    Requirements :

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    Foh • Glencoe, IL, US

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