Quality Manager

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Career Opportunity :

The Quality Manager role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. You will support introduction of new equipment on site and validation processes to meet safety and customer expectations. Additionally, you will promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement.

How you will impact Smurfit Westrock :

• Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site
• Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company's products and reputation as a quality supplier
• Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI's and decision making
• Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers
• Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement
• Recruit, develop, motivate, and manage a Quality team (QA / QC) that optimizes quality operations and is flexible in the support it offers the business, meeting current and future needs
• Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues.
• Facilitate customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer)
• Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality
• Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement
• Develop an Integrated Quality Management System including quality, environment and health and safety
• Continually monitor and review current working practices and make the best use of resources to improve organizational results

What you need to succeed :

What We Offer :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Quality Assurance

Industries

Packaging and Containers Manufacturing

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