Desktop Analyst

Must Have Technical / Functional Skills

• Strong customer-oriented attitude and interpersonal skills
• Excellent written and verbal communication skills
• Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment / open systems.
• Excellent problem-solving and multi-tasking skills
• Experience in IT documentation and inventory management
• Experience in IT procurement process and vendor management
• A self-starter, able to work independently and resourceful in exploring out of box solutions
• Willingness to adapt with new / updated support model as part of continuous improvement process
• Hardware and software troubleshooting technical issues. Diagnosing and repairing faults.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking with customers through a series of actions to resolve a problem.
• Willing to be flexible and understandable on organization requirements.
• Willingness to take proactive measures and excellent interpersonal skills, and be a great team player.
• Understand the ongoing changes in process and technical updates and adhering to the same as per requirement from organization and customer.
• Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation Roles & Responsibilities An Engineer works on-site or remotely to maintaining hardware and fixing technical problems as quickly as possible. Provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve.
• Break / Fix Services and IT asset Repair
• Device Management : configuration, global deployment, break fix and end user support of digital workplace and mobile devices.
• Asset Build and shipment (New & Upgrade) Build & setup PCs as per standards for handover (follow standard delivery methods). Set up and configure new laptops / desktops, install authorised software to laptops / desktops as needed
• Asset & Inventory Management End to end inventory management of all end client equipment. IT procurement, inventory management, User guide and policy creation and documentation
• Asset Return Processing Follow standard procedure to process the return of all equipment via various mode of delivery.
• Mac book Support - Follow standard procedure to manage and support Mac books.

Adhere to SLA and Metrics that are required to meet. Understand and work according with contractually agreed scopes along with ongoing changes (process & Technical) in operational support

Salary Range : $65,000 - $70,000 a Year

TCS Employee Benefits Summary : Discretionary Annual Incentive. Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support : Maternal & Parental Leaves. Insurance Options : Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth : Commuter Benefits & Certification & amp; Training Reimbursement. Time Off : Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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