Supply Chain Customer Experience Professional

Customer Service Representative

Schedule

Monday-Friday 9am-5 : 30pm

Essential Functions :

• Uses available resources and strong judgment to determine the best course of action and / or optimal solution while interacting with customers through various communication channels
• Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues / concerns and help them define product / project needs
• Strives to be the single point of contact for various requests, including but not limited to order placement, product sourcing, and shipment tracking
• Escalates customers' concerns to Supply Chain Customer Experience Supervisor, as applicable, determining reason for escalation and ensuring resolution of concern
• Multitasks efficiently to accurately input data while gathering necessary information to address customers inquiries
• Connects on a personal level to establish rapport and guide the customers in every interaction with a positive attitude, engagement, care, and courtesy
• Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems
• Listens attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems while demonstrating sincere appreciation
• Follows-up with customers to ensure all order and project requirements are satisfactorily met
• Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe's business and Supply Chain resources to effectively complete tasks
• Provides feedback to Supply Chain Customer Experience Supervisor for continuous improvement to help determine gaps in processes
• Partners with shipping, receiving and transportation to troubleshoot issues and communicate to internal and external customers accordingly

Minimum Requirements :

Preferences :

Pay Range : $20.00 - $24.45 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

Associate Benefits

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time

Flexible spending and health savings accounts

401(k) Retirement account with company match

Employee Assistance Program with concierge, work / life services and no-cost counseling for all kinds of needs

Education support programs, including tuition assistance and trade skills scholarships

Business Travel Accident insurance

Maternity and Parental leave

Adoption assistance

Lowe's Associate Discount and broad discount platform

Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and / or deferred compensation plan, and grant awards

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.