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Customer Care Professional (On-Site)

Customer Care Professional (On-Site)

Sage Solutions GroupAnn Arbor, MI, US
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Customer Service Representative

Our client is seeking a passionate and knowledgeable Customer Service Representative. This position is primarily responsible for providing excellent customer service by responding to customer inquiries, assisting with the order or shipping process, and promoting the company products and services. The ideal candidate will have a service centric mindset, attention to detail, time efficient and remain calm under pressure.

Education and Experience Requirements

  • High School diploma or equivalent (required)
  • Some college education preferred
  • Minimum of 1 year's customer service experience
  • Passion for music and some experience with musical instruments preferred
  • Basic computer literacy, including proficiency in using CRM systems, email, and other relevant software applications
  • Strong communication and problem-solving skills
  • Patience and the ability to handle challenging customer interactions
  • Ability to manage multiple projects, prioritize tasks, and meet deadlines

Essential Job Functions

  • Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
  • Display current knowledge of products and services and share recommendations to customers if applicable
  • Assist customers with placing orders and tracking shipments
  • Maintain customer records by updating account information accurately
  • Handle customer complaints with care
  • Follow up with customers to ensure resolution and satisfaction
  • Escalate complex issues to appropriate supervisors as needed
  • Establish and maintain strong rapport with customers by using positive language and anticipating their needs
  • Meet or exceed performance goals, including customer satisfaction ratings and response time
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Participate in weekly sales training sessions
  • Regular and routine onsite attendance

    • Benefits

  • Company paid medical / dental / vision insurance
  • Company sponsored retirement plan
  • Paid Time Off
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Generous paid time off and holidays
  • Short- and long-term disability coverage
  • Life insurance
  • Employee discounts on instruments and accessories
  • A collaborative and purpose-driven work environment
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    Care Professional • Ann Arbor, MI, US

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