Service Desk Analyst II ( 2+ years exp.)

Think Tank is a woman-owned small business with more than 27 years of proven success delivering exceptional IT and consulting services to the federal government. We are currently seeking an ideal candidate for the position of Service Desk Analyst II ( 2+ years exp.) to support a high-impact staff augmentation project with Fairfax County, Virginia. This position is conditional upon contract award expected in September / October 2025. Résumé of successful candidate(s) will be included with our proposal. The requirements are as follows :

• Minimum / General Experience : Provides Service Desk or Network Operations level I support.
• Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills.
• Minimum two years' experience in the field.
• Functional Responsibilities : Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows based desktop environment.
• Strong communication skills required.
• Performs full lifecycle of Incident management activities in context of a professional service desk.
• Minimum Education : HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.