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Solutions Architect

Solutions Architect

Tata Consultancy ServicesSomerville, NJ, US
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Job Description

Job Title :

ServiceNow Solution Architect (HRSD,ITSM)

Must Have Technical / Functional Skills

Experience :

  • Typically requires 8-10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and / or ITOM modules.
  • Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules
  • Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
  • Experience with CMDB / CSDM, Discovery, and Service Mapping.
  • Experience with ServiceNow integrations with third-party systems.
  • Experience with ITIL principles and best practices.

Experience as a Senior Solution Architect with HRSD / WSD / ITSM

  • Serve as primary technical point-of-contact and manage technical delivery from global / offshore teams.
  • Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure.
  • Gathering Business services and associated application services list and details from client team.
  • Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps.
  • Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment
  • Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management
  • Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.
  • Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process
  • Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
  • Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
  • Experience with scripting in the ServiceNow platform using JS : Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
  • Expertise in Custom module implementations.
  • Working experience on Workflow administration, SNOW Reporting, Form / UI configurations, Notifications, data imports, custom scripting.

    • Roles & Responsibilities

    ServiceNow Expertise :

    Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities.

    Scripting and Programming :

    Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS).

    ITIL and Process Knowledge :

    Familiarity with ITIL principles and best practices for IT service management.

    CMDB and CSDM :

    Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database).

    Integration Experience :

    Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers.

    Problem Solving and Analytical Skills :

    Ability to diagnose issues, identify root causes, and develop effective solutions.

    Communication and Collaboration :

    Strong communication and interpersonal skills for effective collaboration with various stakeholders.

    Technical Documentation :

    Ability to prepare clear and concise technical documentation.

    Generic Managerial Skills

  • Create and execute development plans as appropriate to meet changing needs and requirements.
  • Good Communication and presentation skills, Client handling
  • Thought leadership – Steer the team towards success by creating a trust environment.
  • Good at creating required information for Reporting and Dashboards
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    Solution Architect • Somerville, NJ, US

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