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Helpdesk Support Technician Tier 2

Helpdesk Support Technician Tier 2

Kimball MidwestColumbus, OH, US
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Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Helpdesk Support Technician Tier 2 for our Columbus, OH location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today.

Responsibilities

  • Responsible for addressing technology related issues for both internal and external customers.
  • Providing exceptional support and issue resolution across the organization
  • Installs, supports, and maintains the operation of the PC's, MSTARS, all peripherals, and applications for all end users.
  • Uses helpdesk software that provides the means to document issues with all information pertinent to issue reporting and resolution.

Qualifications

  • A+ and N+ Certifications or plan to achieve within 12 months.
  • Experience in Windows 10 desktop administration, maintenance, and troubleshooting
  • Experience with Windows Active Directory administration, Microsoft Exchange User administration, client remote access solutions, and telecom administration.
  • Ability to communicate with co-workers, supervisors, managers, sales representatives, other internal personnel, and outside vendors.
  • Ability to handle contiguous calls for extended periods of time.
  • Additional Information

    We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

    Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

    We Participate in E-Verify. Participamos en E-Verify.

    Kimball Midwest offers a full-time position with a schedule of 1pm-10pm Monday through Friday.

    The seniority level for this position is entry level , and the job function is Information Technology in the Wholesale industry.

    J-18808-Ljbffr

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    Helpdesk Technician • Columbus, OH, US

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