Service Manager

Are you serious about your career? Then rest assured you've come to the right place. At Honda Cars of Bellevue a family owned and operated dealership for over 40 years you will find opportunities, resources, and support you need to grow and develop professionally.

Job Summary

The Service Manager plays a crucial role in overseeing the daily operations of the service department, ensuring high-quality customer service and efficient workflow. This position requires a blend of technical knowledge and managerial skills to lead a team of service technicians while maintaining strong relationships with customers. The ideal candidate will have a background in automotive service and diagnostics, along with excellent communication and upselling abilities.

Responsibilities

• Manage and supervise the service department, ensuring all operations run smoothly and efficiently.
• Oversee the scheduling of service appointments and coordinate workflow to maximize productivity.
• Train, mentor, and evaluate service technicians to enhance their skills in automotive diagnostics and repair.
• Ensure compliance with safety regulations and company policies regarding automotive service.
• Assist customers with inquiries, providing expert advice on automotive services and repairs.
• Implement upselling strategies to promote additional services and products to customers.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Collaborate with the sales team to align service offerings with customer needs.

Skills

Hands-on experience in automotive service.

Ability to transmit technical information clearly to both customers and team members.

Experience in automotive sales is a plus, enhancing the ability to upsell services effectively.

Excellent communication skills with a focus on customer satisfaction.

Strong organizational skills to manage multiple tasks simultaneously while maintaining attention to detail.

Ability to work collaboratively within a team environment while also demonstrating leadership capabilities.

This role is essential for driving the success of our service department by ensuring exceptional customer experiences while fostering a productive work environment for our technicians.

Job Type : Full-time

Pay : $110, $140,000.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Shift :

Day shift

Work Days :

Every weekend

Monday to Friday

Work Location : In person