Strategic Account Executive

Strategic Account Executive

Team leader and working manager responsible for oversight of team performance and client satisfaction. The Strategic Account Executive is ultimately responsible for client retention and growth, establishing strong client relationships, driving client strategy and escalating issues appropriately. The Strategic Account Executive acts as an advocate for their team members, focusing on individual performance, goal achievement and career advancement while leading the team as a collaborative and supportive unit.

Duties and Responsibilities include :

CLIENT SATISFACTION, RETENTION AND GROWTH

• Serves as Account Executive on book of business; serves as escalation point and lead consultant, as needed, for other clients within the book of business.
• Accountable for client retention with a focus on revenue growth through cross sell and upsell.
• Develops relationships with clients partnering with producers and executive sponsors to ensure client satisfaction.
• Reviews book of business monthly outlining growth opportunities and at-risk clients, sharing findings with the Practice Leader.
• Works collaboratively with Growth Leaders on new business and cross sell opportunities, assists with prospecting activities.
• Utilizes NFP regional and national tools and resources for client services and deliverables.
• Collaborates on strategies for clients, sharing new products and services with team members and peers.
• Maintains strong relationships with carriers and vendors; engages in negotiations as necessary to achieve results.

TEAM OVERSIGHT

COMMUNICATION

SKILLS AND EXPERIENCE