Sales Support Representative

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Job Overview

The Sales and Support Rep works under the direction of the Sales Manager and provides a best-in-class experience to our partner bike shops. Responsibilities include guiding partners through sales and warranty processes, entering orders, and handling returns and exchanges. The ideal candidate is a self-starter, highly motivated, with sales experience, and passionate about mobility, capable of conveying this passion to partners.

Key Responsibilities

• Learn the Aventon product line and proactively sell to partners.
• Establish new partnerships and maintain existing relationships with onboarded shops.
• Enter sales orders and track their progress to ensure timely delivery.
• Understand partner needs and proactively reach out to enhance their experience and increase revenue.
• Collaborate with Field Sales Reps to support partners.
• Assist with shipping and warranty inquiries.
• Generate revenue to meet monthly, quarterly, and annual goals.
• Collect customer feedback for continuous improvement within the sales and support departments.

Qualifications

Keys to Success

Additional Information

Seniority level : Entry level

Employment type : Full-time

Industries : Technology, Information and Internet

Equal Opportunity Employment

We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. Qualified applicants with criminal histories are also considered. We provide reasonable accommodations for candidates with disabilities. For assistance, contact hr@aventon.com.

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