Bilingual Spanish / English Customer Service Representative

Job Description

Job Description

eSalon is an LA-based beauty brand, creating custom home hair color from scratch for each one of our clients. We've are a 10x winner of Allure's Best Hair Color, and we've custom crafted over 310,000 unique color variations so far.

We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing client base. We're looking for compassionate and persuasive individuals who have an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn, as well as gather client insights about our products, services, and customer satisfaction. This is a remote, full-time position; however, you will be required to travel to our El Segundo, CA headquarters for trainings and team-building events, so candidates must be local to the Los Angeles area. The role requires availability for a consistent schedule, Monday through Friday, 8 : 00 AM–5 : 00 PM PST. The hourly rate is $18 / hour, with occasional opportunities for overtime.

• Provide customer service via phone, email, and chat in both English and Spanish.
• Use consultative sales skills to assess client goals, educate them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service.
• Retain clients in accordance with company requirements and customer needs.
• Meet and exceed individual goals.
• Document client interactions accurately.
• Communicate ongoing retention activity and progress.
• Reply to clients and reviews through Social Media.
• Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.

Requirements

Benefits