Engagement Manager

Job Description

Job Description

We are all equally human. Join us.

At Hope Network , over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives.

▶️Watch how we create comebacks.

What You’ll Do

• Manage the sales, marketing, clinical liaisons, and admissions teams while fostering strong collaboration with the Hope Network corporate marketing department and Neuro Rehabilitation operational leaders.
• Develop and grow referral sources by building relationships with healthcare providers, insurance representatives, and community stakeholders to increase admissions to Hope Network Neuro Rehabilitation programs.
• Ensure a seamless, high-quality consumer experience from referral through admission, coordinating transitions, communicating with clients and families, and overseeing endorsements to case managers.
• Conduct market research to identify trends, opportunities, and competitive positioning, using insights to guide marketing and referral initiatives.
• Lead marketing strategy and activities in alignment with Neuro Rehabilitation’s business plan and strategic goals, including digital campaigns, professional events, and community outreach.
• Manage corporate communications, including preparing marketing materials, professional correspondence, and representing Hope Network positively in public forums and facility tours.
• Contribute to the annual strategic plan, focusing on admissions, marketing objectives, and departmental growth.
• Collaborate with program administration to address quality concerns and maintain positive program representation in the community.
• Prepare reports, narratives, and analytics to track referral development, consumer satisfaction, marketing effectiveness, and departmental expenditures.

What You Bring

Why Join Our Team?

Our Commitment to Inclusion

Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.