Executive Housekeeper

Job Description

Job Description

Position : EXECUTIVE HOUSEKEEPER

Reports to : General Manager

Division : Rooms

Department : Housekeeping

Classification : Exempt

SUMMARY :

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Purpose is to provide excellent customer service and anticipate the guest’s needs and exceed their expectations. Monitor and is responsible for the satisfaction of guests in terms of the cleanliness of guest rooms and public areas and the friendliness and service of the Housekeeping staff. Responsible for supervision and control of the Housekeeping Department and related sanitation functions. Other responsibilities include : staff training, inter- department communications, and staff scheduling.

GENERAL RESPONSIBILITIES :

• Provide the highest quality of service to the guest at all times.
• Monitor and ensure compliance with all Guidelines for Operations.
• Maintain guest privacy.
• Initiate and coordinate with maintenance to ensure that maintenance requests are initiated on a timely basis and that property is maintained in a like-new condition.
• Have a thorough knowledge of the property and the community.
• Have a thorough knowledge of the room types and the differences between them.
• Inspect all areas of the hotel (rooms, public space, back of the house, grounds) to ensure sanitation, brand and health standards are met.
• Take monthly inventories and purchase supplies within budgeted guidelines. Ensure that associates have a sufficient amount of necessary supplies.
• Order and receive supplies to maintain appropriate inventory levels.
• Communicate on a timely basis the changes in room status throughout the day.
• Coordinate room cleaning (breakout) to ensure sanitation standards are adhered to.
• Coordinate weekly, quarterly, and yearly cleaning projects, complying with policy.
• Ensure that all guest room keys gathered from vacant rooms are retrieved and secure.
• Ensure quality standards are being maintained in all guest rooms.
• Ensure all equipment is in working order.
• Responsible for control of floor keys issued to housekeepers.
• Responsible for inventory of guest loan items (roll-aways, cribs, microwaves, and refrigerators).
• Ensure that all brand and company standards are maintained.
• Wear proper uniform at all times in accordance with the Company Dress Code.
• Perform audits and inspections as necessary.
• Other duties as assigned, of which the associate is capable of performing.

FINANCIAL RESPONSIBILITIES :

LEADERSHIP & MANAGEMENT OF STAFF :

SAFETY & SECURITY RESPONSIBILITIES :

QUALIFICATIONS :