Sr Owner's Representative - Residential Construction

Senior Owner's Representative

Revive is a VC-backed, fast-growing proptech company focused on delivering the best renovation experience for homeowners, real estate agents, and contractors. Remodeling should be exciting, but oftentimes is a nightmare. Revive's platform brings peace of mind by combining friendly-financing, contractor support, and award-winning technology to drive predictability and transparency. Our vision is a world where every homeowner can effortlessly transform their property into its highest value. Are you ready to make that vision a reality?

As a Senior Owner's Representative at Revive, you will play a critical leadership role in our production efforts, ensuring the success of renovation projects while driving operational excellence. You will manage in-house projects, act as an Owner's Representative for external projects, and take on contractor management responsibilities. This role requires a high level of expertise in residential construction, strong leadership skills, and a commitment to delivering an exceptional customer experience.

You will work closely with our Property Advisors, Designers, and leadership team to provide top-tier renovation services. Coming from a residential real estate background, you will be knowledgeable about all aspects of homeownership, particularly renovations and remodels. A General Contractor (GC) license is required for this role, as you will oversee in-house renovation projects and work closely with contractors to ensure they align with company standards.

A successful Senior Owner's Representative will be adept at mentoring team members, resolving escalations, and improving processes while maintaining an outstanding customer satisfaction rating. You will also serve as a resource for the team, assisting with training and onboarding of new employees and contractors.

While you will be traveling to visit job sites about 1-3 days per week, you will be expected to work from our Irvine office when not in the field.

Responsibilities

Project Leadership & Customer Satisfaction

• Lead production efforts for your regional team, ensuring projects are completed on time, within scope, and at the highest quality standards.
• Maintain an average Net Promoter Score (NPS) of 7+ across all projects, ensuring homeowners and agents have a seamless renovation experience.
• Serve as a primary point of contact for project escalations, assisting in resolving issues efficiently when additional support is needed.
• Regularly update homeowners and real estate agents on project progress to ensure transparency and confidence in the renovation process.

Mentorship & Team Coaching

Contractor Management & Support

Operational Excellence & Process Adherence

Who You Are

Requirements

Compensation & Benefits

If you are an experienced construction professional with strong leadership skills and a passion for helping homeowners and real estate agents succeed, we'd love to have you on our team!

Compensation Range and Considerations :

The range listed is what we reasonably expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and it may be modified in the future. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, and equity package.

Equal Opportunity and Accommodations Statement :

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure we are reasonably accommodating for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Notice to Third Party Recruiters and Staffing Agencies :

Third party recruiters and agencies should not contact employees of Revive or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Revive are unsolicited and thus considered property of Revive. Revive will not pay a placement fee unless the agency or recruiter has a signed contract with Revive in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.