CFO Business Relationship Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title : CFO Business Relationship Manager

Job Title : Portfolio Project Manager I

Agency : Health & Human Services Comm

Department : Portfolio Project Managers

Posting Number : 8934

Closing Date : 12 / 04 / 2025

Posting Audience : Internal and External

Occupational Category : Computer and Mathematical

Salary Group : TEXAS-B-29

Salary Range : $8,488.33 - $14,356.00

Pay Frequency : Monthly

Shift : Day

Additional Shift : Days (First)

Telework : Travel : Up to 60%

Regular / Temporary : Regular

Full Time / Part Time : Full time

FLSA Exempt / Non-Exempt : Exempt

Facility Location :

Job Location City : AUSTIN

Job Location Address : 701 W 51ST ST

Other Locations :

MOS Codes : 8058,8848,16KX,32EXC,611X,612X,63A,63AX,641X,712X,SEI16

Brief Job Description :

The Business Relationship Manager Performs advanced (senior-level) business relationship management work, acts as the focal point for information technology matters between HHS IT and designated HHSC program Chief area bridging the gap between them and ensuring that the program areas are receiving timely and efficient IT services. The position serves as the strategic interface between IT and one or more HHSC programs to stimulate, surface, and shape business demand for the programs' IT assets and capabilities. This position works with minimal supervision with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs) :

EJF1 - (20%) Relationship Management and establishment of TRUST : Plays the role of a connector, orchestrator, and navigator between IT and one or more HHSC program areas, communicates regularly with the HHSC Executive Team to provide and receive information on agency-specific needs for system-wide IT services and ensures agency participation in system-wide IT governance and planning activities. Helps build and nurture relationship between IT and HHSC programs; improve program's TRUST on IT; Helps IT to establish efficient processes to support the business areas. (20%)

EJF2 - (20%) Strategic alignment : In coordination with IT, provides assistance to HHSC program Chiefs and Deputy Commissioners, in developing and implementing technology plans. Ensures alignment of HHSC business strategy with the HHS IT technology strategy. Coordinates provision of major information technology services to HHSC programs as outlined in the agreements, policy documents etc. Ensures the programs participate in the HHS System IT governance and planning activities. Involved in developing IT solutions to meet agency business needs.

EJF3 - (20%) Successful Project delivery : Oversight of the portfolio and major IT projects. Provides project guidance and training to ensure projects are implemented in accordance with applicable federal and state law and IT policies. Directs the development of plans that include stakeholder perspectives and consideration of cost benefits. Develops goals and objectives consistent with the HHS System and agency strategic plans. Supports information collecting and reporting to internal and external entities. Provides status and progress of activities and recommends methods for efficient utilization of resources.

EJF4 - (20%) Policies and Processes : In consultation with the HHSC Executive Team, provides input to and complies with system-wide IT standards, policies, practices and procedures related to security, application development and maintenance, data center, customer support, system support services, business operations, technology planning, and project management. Communicates decisions and instructions to executive management, data owners and end users to minimize disruption to business operations. Communicates changes to IT policies, procedures and processes.

EJF5 - (20%) Daily Business Operations : Coordinates with IT divisions and HHSC programs to ensures that daily business needs are met and promotes the use of IT services. Communicates information to prevent gaps between stakeholder awareness and the provision of technology services to HHSC programs by HHS IT, including but not limited to incidents, outages, and issues affecting agency business areas' IT needs. Disseminates information about technology services and IT services. Identifies and provides agency feedback on IT services received and escalates issues for resolution. Conducts periodic evaluations to determine if objectives are being met and identifies opportunities and need to revise priorities.

Knowledge, Skills and Abilities (KSAs) :

• Knowledge of large-scale IT operations and information technology industry trends.
• Knowledge of business and management principles involved in strategic planning
• Knowledge of project management principles and practices.
• Knowledge of change management best practices for technology related initiatives
• Skill in analyzing and evaluating complex information technology applications, policies, issues, legislative mandates, standards, policies and procedures.
• Skill in gathering input, formulating a plan, providing follow-through and carrying it to fruition
• Skill in developing creative and workable solutions to complex problems and issues.
• Skill in effective verbal and written communication and presentation skills
• Skill in working collaboratively and cooperatively at all levels of an organization and other agencies.
• Ability to translate user / business needs into technical roadmaps
• Ability to exercise sound judgment in making critical decisions
• Ability to bring about consensus on contradicting views
• Ability to analyze and document ambiguous and continuously evolving business needs

Registrations, Licensure Requirements or Certifications :

N / A

Initial Screening Criteria :

Graduation from a college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted for one another on a year for year basis.

At least 7-8 years of experience in IT is required. Experience in program / portfolio management, IT operational support, software development, IT Governance is preferred. Experience in developing product roadmaps and technology roadmaps is preferred.

Additional Information :

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

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Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations :

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility :

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer :

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.