Service Manager

Job Description

Job Description

Summary : This is a key leadership position responsible for managing all service-related activities within the branch, ensuring the efficient delivery of service to customers and alignment with the company’s Service Culture. The Service Manager provides guidance, coaching, and directions to technical staff, ensuring performance standards are met while fostering a culture of Quality, Customer Service, Self-Governance, Growth, Teamwork, and Accountability.

Adherence to company policies and procedures as well as all applicable laws.

Services Culture & Core Values

Our services department is built on a culture of Quality, Customer Service, Self-Governance, Growth, Innovation, Engagement, and Accountability. These values guide how we work with our customers, our colleagues, and our community.

Essential Functions :

• Promotes and maintains a safe work environment in compliance with OSHA and company standards
• Encourage and explore new ideas, processes, and technologies to improve ACS and customer experience
• Build strong customer relationships by delivering customer-oriented solutions and handling escalations with professionalism and in accordance with our 24 / 7 service business.
• Uses Daily Management to lead all aspects of service operations, gather technician feedback, and communicate results with transparency
• Attracts, develops, and retains top talent, identifying training needs and investing in technician growth
• Provides clear leadership and coaching that empowers employees to succeed while reinforcing accountability
• Collaborate with the Director of Branch Operations to set and meet performance standards aligned with operational, financial, and compliance goals
• Conducts regular team meetings to communicate goals, celebrate successes, and foster collaboration
• Ensure technicians have the tools, equipment, procedures, and training necessary to provide high-quality service
• Maintains a strong understanding of equipment, parts, and facilities to guide technicians effectively
• Leads conflict resolution and negotiation processes with fairness, professionalism, and integrity
• Oversees service inventory management, ensuring accuracy and efficiency.
• Evaluate Staffing requirements to achieve Services Monthly Forecast.
• Documents and evaluates service processes, working with the team to drive continuous improvement
• Leads by example in living out the Services Culture and Core Values, ensuring employees are cared for so they can deliver for our customers
• Reviews, owns, and resolves quality issues in service work, keeping customers informed and satisfied
• Performs other related duties as assigned.
• Demonstrated budget management, scheduling, and resource allocation in a service environment

Qualifications and Education Requirements :