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IT Technical Support Analyst

VirtualVocationsMadison, Wisconsin, United States

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A company is looking for a Tech Support Analyst III.

Key Responsibilities

Monitor key alerts and notifications, driving response and resolution

Investigate, troubleshoot, and resolve technical issues in a 24 / 7 environment

Document problems and issues, manage incident ticket queues, and create automation scripts

Required Qualifications

4-6 years of technical experience in a similar IT environment

Bachelor's degree in CIS, MIS, or related field, or equivalent work experience

Preferred certifications : Splunk, VMware, Network+, or A+

Basic coding or scripting knowledge (e.g., PowerShell, Python, JavaScript, HTML / CSS) preferred

Intermediate to advanced understanding of Unix / Linux OS and TCP / IP

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It Technical Support • Madison, Wisconsin, United States

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