Manager, Data & CX Operations (Tampa)

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Description

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational, and commercial sectors to make safer , smarter , and better decisions.

Our Customer Operations Team powers the growth of the post-acquisition buyer lifecycle, from implementation through to retention and expansion of our customer base. The team will leverage data, process and systems to drive the productivity and performance of our end users across the Customer Services, Renewal Management, Customer Success Management, Customer Care and Escalations teams.

We are seeking a Manager, Data & Customer Experience Operations to be a senior-level individual contributor who plays a critical role in advancing our customer operations strategy. As a trusted partner to the Director of Data & CX Ops, this role will drive data, process, and technology initiatives that enable Customer Success, Services, Renewals, and Care teams to deliver measurable business outcomes. While not directly managing a team, this individual provides leadership through cross-functional influence, subject-matter expertise, and mentorship to junior colleagues.

What You'll Do :

Customer Journey & Process Optimization

• Partner with the Director to operationalize and refine the customer lifecycle journey (onboarding, adoption, support, renewal, expansion).
• Architect workflows that promote scalability and consistency across CX functions (e.g., onboarding playbooks, escalation processes, proactive outreach frameworks).
• Identify opportunities for automation and self-service to reduce friction and improve customer satisfaction.

Data & Insights

Technology Enablement

Cross-Functional Leadership & Mentorship

Requirements

What You Can Expect From Us :

What We Value :

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.

Compensation Disclaimer : The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington.

Salary Description

$105,00.000 - $125,000.000