Desktop Support Technician

Transdev in Quincy, MA is hiring a Desktop Support Technician. The desktop support technician provides in person and remote support to employees and supports the System Administrator with IT projects and implementations.

Transdev is proud to offer :

• Competitive compensation package of minimum $23.00 hr – Maximum $28.00 hr

Benefits include :

Vacation : minimum of two (2) weeks

Sick days : 5 days

Holidays : 12 days; 8 standard, 4 floating

Other standard benefits : 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities :

Manage day-to-day desktop operations by monitoring IT Requests from users to resolve issues and requests. Provide technical support for both local and remote users. Maintain and support PCs and Laptops in office and through remote connection.

Manage user accounts, groups, and distribution lists for multiple systems. Perform adding, changing, or disabling user accounts, or coordinate with appropriate agency for user account requests. This includes new hires, role changes, and terminations.

Maintain Inventory Tracking for hardware, software, and licenses.

Setup new PCs, laptops, and user devices for employees, including software installs, configuring, joining to network, naming, connections, and testing.

Perform software updates and hardware upgrades to PCs, laptops, and user devices.

Diagnose and resolve user software and hardware issues. Work with vendors to repair or replace hardware. Work with vendor support to resolve software issues.

Follow established Security Policies. Maintain EDR and SOC protection for user devices.

Support client VPN software and VPN accounts. Maintain user Internet filtering system through firewall and Bitdefender to ensure approved and secure website access.

Resolve basic connectivity issues for PCs, Laptops, and user devices, including network wired and wireless issues. Collaborate with IT team for advanced connectivity issues.

Utilize computer Imaging technology to deploy standard configurations and software to PCs and Laptops.

Complete projects assigned by IT Manager or IT Lead in a timely completion.

Embrace team efforts and support fellow IT team members to accomplish goals. Act as backup to IT Systems Admin where appropriate. Assist IT Systems Admin as needed.

Create documentation to provide user guidance for technology systems.

Follow Standard Operating Procedures for Helpdesk requests and issues.

Qualifications :

3+ years Hands-on experience deploying, upgrading, maintaining, and supporting desktop technology, laptops, user systems, user software, and user hardware in an enterprise environment.

3+ years experience diagnosing and resolving hardware, software, and connectivity issues. This includes issues with user devices, security, networking, user accounts, wireless, and Windows.

2+ years experience using Active Directory, DNS, and TCP / IP networks. This includes AD user account issues, permissions, and access. Also includes user access issues, permissions, and groups.

2+ years experience supporting remote access for users with Remote Desktop Servers or similar technology. 2+ years experience supporting VPN Clients and computer Remote-Control software (like Teamviewer).

2+ years experience with email communication issues, including Office 365 Apps.

Must be able to support and resolve basic networking and Wireless issues. Must be familiar with firewalls, switches, VLANs, and security. Proven ability to operate in a Helpdesk Scenario, following SLAs and SOPs to support remote and local user requests and issues.

Experience using Computer Imaging Technology to deploy user computers.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements :

The essential functions of this position require the ability to :

Must be able to work flexible schedules as needed.

Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities

Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace :

Transdev maintains a drug-free workplace. Applicants must :

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

Successfully pass a pre-employment drug screen.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https : / / youtu.be / ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants : Please ClickHerefor CA Employee Privacy Policy

Job Category : Information Technology (IT)

Job Type : Full Time

Req ID : 6450

Pay Group : NCD

Cost Center : 601

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants : Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http : / / www.TransdevNA.com or watch an overview video.

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