SERVICE ADVISOR

Description :

Summary / Objective :

Consult with customers regarding service needs.

Essential Job Functions :

• Communicate directly with customers regarding vehicle service
• Schedule service appointments
• Ensure work is completed by service technicians in a timely manner
• Various other duties as assigned

Requirements :

Knowledge, Skills and Ability Requirements :

Preferred Education / Experience :

One year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience.

Supervisory Responsibilities :

Directly supervises eight non-supervisory service technicians in the service department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts.

The noise level in the work environment is usually moderate.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation & Benefits :

Performance-Based Bonus :

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