HVAC Dispatcher

Job Description

Job Description

Job Title : HVAC Dispatcher / Coordinator

Location : Marietta GA

Pay : Up to $35 / hour

Experience : 5+ years office experience (HVAC service dispatching preferred)

Availability : Full-time, on-site

Start Date : ASAP

About the Job

We’re hiring an HVAC Service Dispatcher / Coordinator to manage scheduling and day-to-day communication between our field technicians and customers. This is a critical role that helps keep operations running smoothly, ensures accurate project coordination, and maintains strong customer relationships.

If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long-term stability and great benefits.

Key Responsibilities

Receive and respond to all client inquiries, service calls, and after-hours requests

Prioritize incoming service tickets and dispatch field technicians accordingly

Schedule preventive maintenance visits, repairs, and equipment startups

Act as liaison between the office and assigned field technicians

Order and track job materials

Monitor open work orders and ensure timely resolution and documentation

Prepare weekly technician time reports; verify hours and expenses

Maintain and update dispatch board, open call reports, and work notes

Follow up on customer issues and ensure satisfaction

Coordinate monthly maintenance workload and provide updates

Invoice completed jobs and communicate job status with clients

Requirements

3+ years of office coordination or dispatching experience (HVAC or trades preferred)

Strong communication skills and professional customer service approach

Ability to manage schedules, prioritize tasks, and respond quickly to changing needs

Familiarity with HVAC service operations and terminology a plus

Proven accuracy and attention to detail in timekeeping and documentation

Proficient in Microsoft Word, Excel, Outlook,

Able to work well with teams and handle deadlines under pressure

Benefits

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Short-term disability

Career development and long-term opportunity with a solid team