Dispatcher / Fleet Manager

Introduction A trucking dispatcher is a person who coordinates and manages the movement of freight and drivers for a trucking company.

They are responsible for finding and assigning loads, planning routes, tracking deliveries, communicating with drivers and customers, and handling any issues or emergencies that arise along the way.

A trucking dispatcher is a vital link in the supply chain, as they ensure that the cargo is delivered safely, efficiently, and on time.

Roles and Responsibilities Safely and efficiently manage CDL Class A and Box Truck Drivers to transport goods and materials.

Planning and optimizing routes for drivers, considering factors such as traffic, weather, road conditions, fuel costs, and hours of service regulations Monitoring and tracking the status and location of drivers and shipments using GPS, electronic logging devices, or phone calls.

Communicating with drivers and customers, providing them with updates, instructions, and feedback.

Resolving any problems or issues that arise during the transportation process, such as delays, breakdowns, accidents, or customer complaints.

This is a 24 / 7 responsibility and can expect calls and or texts on the weekends or evenings.

Maintaining records and documentation of the transportation operations, such as invoices, bills of lading, driver logs, and fuel receipts.

Monitoring truck repairs and ensuring their regular maintenance Upload all documentation to clients, such as photographs of deliveries or inbound freight issues.

All paperwork must be entered into the TMS.

Reviewing driver’s logs, including dispatch calls and arrival times.

Ensuring compliance with federal, state, and local laws and regulations, as well as company policies and procedures.

Comply with all company safety policies, procedures, and rules.

Participate in safety meetings and training.

Skills and Qualifications Minimum :

• High School diploma or GED Certification Minimum : 2 years of experience (3-5 years preferred) in the transportation industry, as a dispatcher, or a customer service representative.
• Knowledge of the trucking industry, including the types of freight, equipment, and regulations (DOT, NAFTA, CSA, federal and local laws).
• Knowledge of Box trucks, 53’ tractor / trailer, OTR, LTL, Flat Beds and Refrigerator trucks.
• Must be able to pass a drug and background screen.
• Must be able and willing to work weekends and evenings (on-call at least one weekend per month) Must be able to speak, read, and write in English.
• Ability to read instructions, numbers, and write legibly.
• Proficiency in using computer software and applications, such as Google (Gmail / Google Docs), TMS, GPS, and electronic logging devices.
• Excellent communication and people skills, as they must interact with drivers, customers, and other stakeholders.
• Strong problem-solving and decision-making skills, as they need to deal with various challenges and situations.
• Ability to work under pressure and multitask, as they need to manage multiple tasks and deadlines.
• Attention to detail and accuracy, as they must ensure that the information and documentation are correct and complete.

Job Details :