Deductions Analyst

Job Description

Job Description

Position Summary :

Accountable for researching, analyzing, documenting, and resolving a variety of retail (grocery) freight deduction claims. This includes investigating and identifying deduction patterns, operation procedures, and contract agreement issues, and entails assisting with solution development with sales and customer teams. A financial mindset is needed to perform account reconciliation. You must be a strong communicator and with a high level of deductive reasoning and analytical capabilities.

Job Duties :

• Research, validate, and resolve invoice deductions related to logistics / freight / customer orders, which encompass customer fines, fees, overages, shortages, and damages
• Quickly handle urgent freight issues while working collaboratively with internal and external departments
• Perform root cause analysis to create solutions for improvements to eliminate future charges and save the company money
• Process “return merchandise authorizations” and “customer convenience” returns
• Responsible for final disposition on returned product after credits are issued
• Request and provide "Proof of Delivery" documentation to resolve deductions and request repay
• Work closely with warehouse and distribution teams to request cycle counts, return product to inventory, etc.
• Work closely with Sales to get product sold prior to the sell-by default date
• Utilize pipeline reports to research, resolve, and reconcile OS&D / logistics-related deductions from invoices
• Resolve open deductions in a timely manner to avoid write-offs
• Work with finance trade promotions deductions teams, customers, and transportation providers to clear deductions
• Build relationships with customers and internal teams through trust and open and interactive communication
• Pull shipping documentation and support for auditors as requested
• Problem solving, prioritizing, root cause analysis, and planning skills are essential to the position
• Create and run ad-hoc reports to help bring visibility to deduction trends

Qualifications & Requirements :

Equal Opportunity Employer / disability / veteran :

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national

origin, disability, or veteran status.

Massimo Zanetti Beverage USA is proud to be an equal opportunity employer and we are committed to creating an inclusive workplace environment for

our family of employees. MZB-USA recruits and advances qualified applicants without regard to race, ethnic or national origin, gender, sexual orientation,

genetic information, age, religion, marital status, military service, veteran status, political affiliation, disability, or any other status protected by law. MZB-

USA also prohibits discrimination and harassment of any kind and is fully dedicated to the safety of its workforce.

General Statement :

This is a description of the general duties and level of work assigned to this position and not the only duties to be performed.