Senior Account Manager - Business

Job Opportunity

Under minimal supervision, performs customer service, sales and management of assigned complex middle market and high impact business accounts. Serves as the customer's advocate between the customer and carrier regarding insurance coverage. Collaborates with Business Development Manager and / or Producer to identify potential coverage gaps and recommends best offering to customer and / or Business Development Manager / Producer. Adheres to department procedures and guides to ensure accurate responses and customer satisfaction. Some degree of travel may be necessary

Education and Experience :

Associate degree and 5-years relevant work experience or equivalent combination of education and experience required. Bachelor degree preferred. Property & Casualty Broker's license and / or Life, Accident, and Health license or ability to obtain within 6 months of hire. Professional Insurance designation or ability to obtain within 12 months.

Skills and Abilities :

• Excellent verbal and business writing skills; ability to effectively handle diverse customers and to express empathy and concern;
• Proficient in ability to analyze complex data, research problems and make sound decisions using own judgement, manuals, and available resources;
• Successful working independently and in groups, competent in presenting information to team members and customers;
• Highly capable of organizing and prioritizing multiple work assignments, paying attention to detail and focusing on quality;
• Highly proficient in Microsoft Office, especially managing Outlook emails
• Excels in effective quoting, proposing and binding of coverage, often within stringent deadlines;
• Highly proficient in effective use of a management system and technology tools
• Subject matter expert in comprehending and complying with department workflows and guidance
• Subject matter expert in knowledge and understanding of insurance concepts and core carrier underwriting guidelines and requirements
• Ability to travel regionally as needed

Tasks Performed :

Physical Requirements :

Benefits for Full-Time Employees :

Benefits for Part-Time Employees Working 20+ Hours / Week :

Benefits for All Part-Time Employees :

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.